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Help Desk & Call Management

Many different kinds of organisations use our 24/7 Helpdesk and Call Management Service to support their operations. These include clients from health, education, public, property management and commercial sectors. To answer their many different requirements, we have developed a series of unique features, such as automated emails, downtime recording, asset condition monitoring and resource management.

Our award winning Helpdesk and Call Management software is used to manage buildings, plant, equipment and other client assets. We can provide a standalone Helpdesk and Call Management service or incorporate it into wider maintenance and Facilities Management contracts. We service over 4,000 buildings in the UK and Ireland alone.

We operate a 24-hour, 7-days a week facility and an on-call service which deals with over 3,500 calls logged every month.

Proactive call tracking ensures that all calls are actioned in line with Service Level Agreements. Work requests can be logged via the internet, email, telephone or fax. The Helpdesk and Call Management facility acts as one central management system, interacting with clients, contractors and internal staff and monitors the progress and completion of orders. We continually monitor and improve the service to ensure that the Helpdesk provides a polite, courteous and friendly approach at all times.

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