Helpdesk Service

Many different kinds of organisations use our 24/7 Helpdesk Service to support their operations. These include clients from health, education, public, property management and commercial sectors. To answer their many their different requirements, we have developed a series of unique features, such as automated emails, downtime recording, asset condition monitoring and resource management.

Our award winning Helpdesk software is used to manage buildings, plant, equipment and other client assets. We can provide a standalone Helpdesk service or incorporate it into wider maintenance and Facilities Management contracts. The busy reactive and planned maintenance Helpdesk deals with all kinds of private and public sector bodies. We service over 3,000 buildings in the UK and Ireland alone.

Pro-active call tracking ensures that all calls are actioned in line with Service Level Agreements. Work requests can be logged via the internet, email, telephone or fax. The Helpdesk acts as one central management system, interacting with clients, contractors and internal staff and monitors the progress and completion of orders. We continually monitor and improve the service to ensure that the Helpdesk provides a polite, courteous and friendly approach at all times.

To contact the Helpdesk call 028 9070 7340 or email: helpdesk@hjmartin.co.uk